Students at our awards ceremony

Student Charter

What we will provide for you as a learner

High Quality Education for Everyone

City College is committed to providing high quality education for everyone. It seeks to meet the needs of each individual and provide a mature and caring environment for all students.

The Student Charter sets out what we will provide for you as a learner and to clarify what commitments you need to make in return.

The College

In order to provide a high quality learning experience, the College will provide:

1. Help to choose a programme of study that suits your needs

2. A full induction to your programme of study

3. Effective delivery of your programme

4. Classes that start and end on time (and notification about unavoidable changes)

5. Learning centres and services to support your studies

6. Encouragement to evaluate the course throughout your period of study

7. Access to advice, information, support and counselling on any educational or personal matter throughout your time here


8. A safe, secure, pleasant and accessible environment for your studies

9. A prompt response to any problem you tell us about and appropriate support if necessary

10. A caring and supportive atmosphere

11. Respect for and the celebration of our differences, and promotion of the College

Equality and Diversity Policies

12. Accurate information about developments within the College which may affect you

13. A thorough investigation and response to any complaint you may make

The Students

In order to get the best out of your College experience, you should:

1. Enjoy your time at College and do your best

2. Take pride in the name of the College and behave responsibly at all times

3. Treat everyone with respect, regardless of differences in culture, ability, race, gender, age, sexual orientation or social class

4. Attend all your timetabled classes

5. Arrive on time to every lesson

6. Work hard at your studies and complete all your assignments on time and to a high standard

7. Revise for and attend all examinations

8. Ask for help if you need it from staff

9. Help to make the College a safe place for all by following policies on health and safety and behaviour expectations

10. Be considerate of other College users and the local community and give particular thought to people with disabilities and special needs

11. Take care of the College buildings and furnishings, and respect other people’s property

12. Report to a member of staff if you or someone else is being bullied

13. Take part in student voice activity and tell your teacher any changes you might want to your course

14. Wear your campus card and lanyard at all times